Repairs

For Warranty and Repairs, please contact Customer Service at orders@drybags.com with images of the bag to obtain a return authorization number (RA#). Warranties and Repairs can take 6-8 weeks to be returned.

When sending your bags back to Watershed, please include a letter with the following information:

  • Your First and Last Name
  • Your RA#
  • Your Ship To Address (no PO Boxes)
  • Your Phone Number and E-mail Address
  • A description of the damage to your bag
  • A check or credit card number with expiration date for the inspection and repair fee.
  • $25 per bag for patches and handles, $35 per bag for zip replacements, if deemed a repair
  • Return shipping is included in the repair fee

Please send your bag to:

Watershed
Attn: (Return Authorization #)
2000 Riverside Drive
Suite # 3
Asheville , NC 28804