If damaged, small holes in the fabric can be patched using Tear Aid, Aqua Seal, or similar products. Pre-approved factory repairs are available for a fee.


For Warranty and Repairs, please contact Customer Service at [email protected] with a single image of the whole bag (issue facing towards the camera) to obtain a return authorization number (RA#). We may ask for additional images and/or proof of purchase, please keep your receipt. Allow 20+ weeks. 


When sending your bags back to Watershed, please include a letter with the following information:


  • Your First and Last Name
  • Your RA#
  • Your Ship To Address (no PO Boxes)
  • Your Phone Number and E-mail Address
  • A description of the damage to your bag
  • Credit card number with expiration date for the inspection and repair fee.
  • $54 if deemed a repair
  • Return shipping is included in the repair fee to the contiguous USA. Alaska, Hawaii, and international return shipping is not included.


Please send your bag to:

Attn: (Return Authorization #)
2000 Riverside Drive
Suite # 7
Asheville , NC 28804