If you are not completely satisfied with your order, original purchasers are able to return new, unused Watershed products back to us for credit, refund, or exchange . Products not in new, unused condition are not eligible for return. Standard return policy is 30 days after receipt. Original and return shipping costs are non-refundable.
In order to receive a full credit/refund the tags must still be attached to your product and/or the product must be in its original packaging. Original shipping, return shipping, and custom altered products (i.e. bags outfitted with inflate/purge valves) are non-refundable.
Please email us at [email protected] to get a return authorization number (RA #). This RA# should be written on your box AND on either a copy of your original invoice or on a brief note describing what you are returning and why. This MUST be included with your return to receive a full refund. Any returns sent into us without prior authorization, without noting the RA#, missing documentation, or after 30 days will result in a 15% processing fee. Any return sent into us with missing components, packaging or tags that are damaged or missing will be deducted at least 15% for processing and re-stocking, but this percentage can be higher depending on the condition.
If you purchased your bag at one of our Dealers, please contact them directly for returning/exchanging the bag.
Once you have contacted Watershed, received your RA#, and completed your documentation, please send bags via a traceable method back to:
Attn: Returns / (Return Authorization #)
2000 Riverside Drive
Suite # 3
Asheville, NC 28804